When you email or fax your on-hold message order and profile sheet to us, a copywriter reviews your profile, visits your website and contacts you within one business day for the initial consultation.
After we perform further research, the scriptwriting begins. We provide your proposed on-hold message script via email or fax. For added convenience, you can view and modify your script using the 24/7 client access feature on our website.
We follow up to review any script editing that is needed. In most cases, clients approve scripts with few or no changes. Once your on hold marketing script is 100% to your satisfaction, we obtain your approval and proceed with production.
The on-hold message script then goes to production where it is professionally voiced and mixed in our studios. You may choose male, female, or alternating voice talent, and your preference of licensed on hold music.
We deliver your productions via email or UPS/FedEx if you are receiving a music on hold messaging system. As part of our fulfillment guarantee, a member of our production team follows up after delivery to offer assistance in connecting your on hold messaging system.
"Two years ago we were presented with an opportunity to utilize another company. The price was right and I thought that it would be hard for someone to screw up music on hold, so we made the switch. After one year away from Commercials on Hold I knew we made a bad decision. A good product is only half of the picture, good customer service and follow up complete the package and that is what I know we get with Commercials on Hold."
Texan Eye has used Commercials On Hold for a number of years. We trust them to provide credible, relevant, and current information that we are confident in delivering to our patients. The recording and editing process always exceeds our standards. Commercials On Hold has always been a pleasure to work with! If we need to make changes or additions to the proposed script, the turnaround time is extremely fast. This product is a wonderful investment as it maintains patient satisfaction despite potential caller wait times. Texan Eye highly recommends this professional and polished product produced by a wonderful company.
"We have been doing business with Commercials on Hold for many years. Everyone there has always been pleasant to deal with. Fast response time when we need help with something."
"We feel very proud when other professionals call our office and make wonderful comments about our on hold telephone messages from Commercials On Hold. Really impressive also to patients. We have scheduled appointments from questions inspired by them."
"We, at Dyer & Dyer Volvo, have been using Commercials On Hold for nearly five [now eight] years and are very happy with the service and follow-up. We have found that their on-hold messages are an excellent way to make the most of our customer's holding time. On-hold advertising allows us to give clients the answers to their commonly asked questions and concerns. We feel this form of advertising is beneficial and intend to keep using the service for years to come."
"Gail, you and your company were a pleasure to do business with. Your professionalism and efficiency are second to none. The commercial came out exactly the way we wanted it. We just want to thank you and the entire staff at Commercials on Hold."
"I love cross-selling...Commercials On Hold is the perfect way to introduce new ideas to customers."
"Commercials On Hold has been a great means of advertising for our company. After callers have been on hold, they often ask questions about something they have just heard."
"And a great big "shout out" to production for doing such a great job with all of these sound effects we keep throwing at ya! We had tons of compliments from our October production! The owners could not have been happier!"
"Commercials On Hold is an extremely reliable, yet cost efficient company that always produces a very professional product. Deadlines are always met and their work is very high quality. They represent us well to our customers."
"Even though at Morton Small Animal Clinic we write our own commercials, Commercials on Hold has been very instrumental in giving us a format and topics to write about. Clients who have heard our commercials say that they are very informative and educational."
"My HVAC company has been with Commercials On Hold over 15 years, and there's a big reason for that. Not only do the messages reassure our customers, they also generate questions. When I pick up the phone after a customer is on hold, it's not uncommon to have someone ask about planned maintenance, a promotion, or some other topic they heard on hold. Commercials On Hold is a proven selling tool in my business. They really know the industry and how to produce results for my business."
"You do a GREAT job! You truly are professionals!"
"We love Commercials On Hold! Your product helps us spread the word to our customers on what we offer... that they may not know about. It is a great value and your service is very responsive."
"Kudos to you and your company for providing quality productions and great customer service!"
"We, at Independent Insurance Agents of America, take very seriously our commitment to our members as they are our number one customer. It is important that we are not only an education and informational source for our agent members, but we contribute to our members agents' everyday success. Commercials On Hold shares this customer vision and proves it every day. Their commitment coupled with excellent customer service and attention to detail is why we use Commercials On Hold for our own on hold messages."
"We continue to be very pleased with your productions and consistent timeliness. We have received many compliments and have even been called back by a customer who asked to be put back on hold! Can you believe that ?!?"
"Erica is an experienced copywriter who turned a couple ideas from me into a paragraph that helped lead to our selling 200 cases of water almost overnight!"
"Since joining Commercials On Hold in October of 2013 we have been extremely satisfied with the service received. The initial set up was seamless, the ongoing communication with regards to script changes and seasonal updates is extremely well-organized and the customer service is exceptional. I would without doubt highly recommend Commercials On Hold."
“I am now on my second year with Transmedia Commercials on hold and absolutely love this company. The professionalism, attention to detail choice of music and voices is outstanding. I never have to do anything. Everything is written for me and if I request a change it is done with no questions asked. There is not one negative thing I can say about this company. You truly are the best company that I have ever worked with.”
"I can always count on Commercials On Hold when there's an emergency or when we need additional service. People often ask where they can get recordings like ours and I'm happy to refer them to Commercials On Hold."
"Commercials on Hold enables SOS to deliver a customized on hold music and messages to our valued clients. Moreover, we can tailor the message to recognize one of our employees for delivering outstanding customer service, or we can choose to provide an informative message regarding special promotions or new products and services. We try very hard to minimize the time a client is on hold; however, your service allows us to turn a generally negative situation into a positive communications opportunity."
"The staff at Commercials On Hold always does a great job on our messages. Our customers really like them, and so do we. Their voicers give our business a very professional image. I enjoy listening to them myself."
"Everyone who is placed on hold comments about how professional our messages sound. Simply putting a caller on hold adds to their perception of our quality. One of our clients enjoyed the messages on hold so much that they asked for more information. Thank you for providing such a great service."
"Thank you very much for taking the time and effort to produce some top notch spots. I think that having our Commercials On Hold has been a great addition to our company."
"Here at Environmental Systems Associates, we have been very pleased with the way our productions sound, especially the creative ones with sound effects and dialog. We have even had customers ask to be placed back on hold so they can finish hearing the skit."
"I think out of all the purchases I have made within ten years this one was about the most priceless piece of advertising and promotion for our company. It allows the caller to listen to the services and products we have available while waiting on hold. It gives the impression of a bigger company almost a franchise sort of impression-global. I recommend it to all of my business associates if they do not have one. For a small company out image seems much larger by this device. I like the options of having a Christmas tape also for the holidays."
"We use Commercials On Hold in all of our dealerships. It allows us to get our messages across to our customers while they are on hold. Commercials On Hold enhances our image by allowing us to tailor specific announcements that may be useful to the caller. I have always found the staff to be courteous, helpful, and professional. It's a pleasure working with them and I highly recommend Commercials On Hold."
"Flow Automotive companies have used Commercials On Hold for several years and are very happy with the service and follow-up. We have found that their on-hold messages are an excellent way to make the most of our customer's holding time. On-hold advertising allows us to give clients the answers to their commonly asked questions and concerns. We feel this form of advertising is beneficial and intend to keep using the service for years to come."
"(Commercials On Hold) Keeps the customer calm and occupied while they're waiting. Many times they'll ask questions about what they've just heard. We've sold more than what it's cost us by many times."
"We are once again endorsing Commercials On Hold for the 5th straight year in a row as our ONLY approved vendor for all recorded Fastest Labs® messages. Gail, the biggest reason we enjoy Commercials On Hold is the phenomenal service we receive from you. We love our commercials and want to THANK YOU for all you do."
"In our 23 years of business we have advertised in various ways but nothing has paid off as fast as Commercials On Hold. It has helped in acquiring new customers that had by chance called us in regard to a product they were looking for and through the commercials discovered we had other products they needed. The success of this program has paid for itself within a short period of its implementation."
"Great Service at a Great Price! Nice not to have to create our own ads...they do all the work for us!"
"We use Commercials On Hold in all ten of our locations. The staff has always been accommodating to our needs. One time we made a request for a production to be expedited to us. I couldn't believe it...they called to play the production over the phone for me the very same day I approved the script. Their customer service is excellent!"
"We have received a lot of compliments on our service and are very happy with it. I heard about your service at our national convention, which had I learned about nothing else, would have made the trip worthwhile all by itself. Sometimes I'll even place callers on hold just so they can become more educated about our services."
ON HOLD MUSIC AND MESSAGE COMPANY